Legal
Refund Policy
We made the whole store affordable for newbie graphic designers, marketers, video/photo editors, developers, and others who can’t afford expensive tools. We always focus on giving the best services and great uptime on a pocket-friendly budget. If you can afford those tools officially, please purchase them officially.
1. The Service
The services you get are digital services/products. After placing an order you get instant activation and the service is ready to use. However, if you did not get delivery, you can request a full refund. You need to inform us within 24 hours of the order time to be eligible.
If your delivered service is not as described, you can request a full refund (including where a statement in the FAQ does not match actual usage). You need to inform us within 48 hours of order time to be eligible. If there is any kind of usage by the user on the SaaS app after the order, we have the right to decline the refund.
2. Refund timeline
We will issue a refund if we are unable to resolve the issue after 48 hours of your order. It can take up to 3–5 working days for the refund to fully return to your account or debit card, depending on the payment method used. The refund goes to the original account that was charged.
3. Changes
We may update this Refund Policy. Continued use after changes take effect means you accept the revised policy. The “Last updated” date above reflects the current version.
4. Contact
Questions about refunds: support@premium.tools or the member helpdesk.